Modern Solution · Internal

Agent Operations
Map

How agent departments map to Desktop folders, planned skills, and the single human bridge to the executive team.

Draft v3 — Sep 2026 Chief of Staff org Editable over time

Human bridge

Ryan Rammel

sole human ↔ agent contact

Departments

5 active

Marketing · Sales/CS · Tech · Research · Email

Human exec team

4 people

Steve · Pam · Drew K. · Scott

Parked lane

Social / YT

not staffed in Draft v3

Communication rule

ONLY Ryan Rammel communicates with the human team (Steve Hoffman Owner, Pam Sepsi BD, Drew Karaniuk web/IT, Scott Jennings lead web/software). Agents do not message humans (future optional). Chief of Staff talks to Ryan; Ryan talks to humans.

01

Leadership bridge

Human · BD

Ryan Rammel

Business Development · sole human↔agent bridge

Agent · Chief of Staff

Pepper Potts

Coordinates departments · reports to Ryan · Iron Man

Ryan → Human Executive Team

Steve Hoffman

Owner

Pam Sepsi

Business Development

Drew Karaniuk

Web / coding / IT

Scott Jennings

Lead web + software

02

Departments

Marketing

Client-facing content and visuals

Desktop\Modern-Solution-Ops\01-Marketing

Ownership

Miranda Priestly

VP Enablement & Visual Systems

Planned skills

cloudflare-pages-publish sales-visual-systems landing-page-copy roi-calculator-pages brand-voice-modern-solution

Sales / Customer Service

Client relationship timelines, written content, industry/company intel

Desktop\Modern-Solution-Ops\02-Sales-Customer-Service

Ownership

Jerry Maguire

VP Revenue

Erin Brockovich

Client Intelligence

Gordon Gekko

Partnerships

Grant Cardone / RPM / 10x Ft Lauderdale

Planned skills

pitch-and-proposal client-timeline-tracker beta-to-paid-playbook objection-library client-intel-dossier partnership-tracker rpm-multifamily-pitch grant-cardone-coordination

Tech

Connect useful apps for team agents

Desktop\Modern-Solution-Ops\03-Tech

Ownership

Tony Stark

VP Agent Infrastructure

Agent — not human Drew

Planned skills

composio-app-connect connector-matrix agent-tool-access-audit integration-runbook

Research

Industry → company → individual lead; hand off to departments

Desktop\Modern-Solution-Ops\04-Research

Ownership

Billy Beane

VP Market Research

Planned skills

industry-brief company-deep-dive lead-enrichment-packet vacancy-economics-model competitive-scan

Email Operations

Inbound triage only · outbound later

Desktop\Modern-Solution-Ops\05-Email-Operations

Ownership

Miss Moneypenny

Inbound Triage

Outbound deferred

Planned skills

03

Shared knowledge & access

Shared Knowledge Base

Cross-department reference under Desktop\Modern-Solution-Ops\00-Shared. Briefs, brand assets, playbooks, and client dossiers live here so every lane reads from one source of truth.

Access rules

  • Read: all department agents
  • Write: Chief of Staff + owning dept
  • Human-facing output: Ryan only
  • No agent→human messaging (default)

Social / YouTube Parked

Content & distribution lane reserved. Not staffed in Draft v3 — revisit when Marketing capacity frees up.