Modern Solution · Internal

Agent Operations
Map

How agent departments map to Desktop folders, planned skills, Active and Completed projects, and the single human bridge to the executive team.

Draft v4 — Sep 2026 Chief of Staff org Editable over time

Human bridge

Ryan Rammel

sole human ↔ agent contact

Departments

5 active

Marketing · Sales/CS · Tech · Research · Email

Human exec team

4 people

Steve · Pam · Drew K. · Scott

Parked lane

Social / YT

not staffed in Draft v4

Communication rule

ONLY Ryan Rammel communicates with the human team (Steve Hoffman Owner, Pam Sepsi BD, Drew Karaniuk web/IT, Scott Jennings lead web/software). Agents do not message humans (future optional). Chief of Staff talks to Ryan; Ryan talks to humans.

01

Leadership bridge

Human · BD

Ryan Rammel

Business Development · sole human↔agent bridge

Agent · Chief of Staff

Pepper Potts

Coordinates departments · reports to Ryan

Ryan → Human Executive Team

Steve Hoffman

Owner

Pam Sepsi

Business Development

Drew Karaniuk

Web / coding / IT

Scott Jennings

Lead web + software

01b

Ops / Chief of Staff

Ops / Chief of Staff

Coordinates departments · reports to Ryan · Leadership channel

Desktop\Modern-Solution-Ops\00-Shared-Knowledge-Base\ops

Ownership

Pepper Potts

Chief of Staff

Planned skills

exec-ops-cadence cross-dept-briefing blocker-escalation

Active / current

  • Exec team ops + cadence design

    Phase-1 exec coordination live; daily/weekly cadence design pending with Ryan.

Past / completed

  • COMMUNICATION-PROTOCOL.md

    Who talks to whom · Leadership channel · Four C's.

    Desktop\Modern-Solution-Ops\00-Shared-Knowledge-Base\ops\COMMUNICATION-PROTOCOL.md

  • Phase 1 exec roster + Leadership channel

    Pepper + all Phase-1 execs standing; protocol locked.

02

Departments

Marketing

Client-facing content and visuals

Desktop\Modern-Solution-Ops\01-Marketing

Ownership

Miranda Priestly

VP Enablement & Visual Systems

Planned skills

cloudflare-pages-publish sales-visual-systems landing-page-copy roi-calculator-pages brand-voice-modern-solution

Active / current

  • Agent Operations Map

    Living internal map — Active/Completed inventory (this site).

    ms-agent-ops.pages.dev/ Desktop\Modern-Solution-Ops\01-Marketing\cloudflare-pages\agent-ops-map\\

Past / completed

  • RPM Living × LeadNet pitch deck

    v1 shipped — widescreen HTML deck for RPM (Gaby Ortiz).

    rpm-10x-leadnet.pages.dev/ Desktop\Modern-Solution-Ops\01-Marketing\projects\rpm-10x-pitch-deck\\

  • Agent avatar locked masters 01–08

    Locked masters Pepper → Moneypenny under visuals/agent-avatars/locked.

    Desktop\Modern-Solution-Ops\01-Marketing\visuals\agent-avatars\locked\\

Sales / Customer Service

Client relationship timelines, written content, industry/company intel

Desktop\Modern-Solution-Ops\02-Sales-Customer-Service

Ownership

Jerry Maguire

VP Revenue

Erin Brockovich

Client Intelligence

Gordon Gekko

Partnerships

Grant Cardone / RPM / 10x Ft Lauderdale

Planned skills

pitch-and-proposal client-timeline-tracker beta-to-paid-playbook objection-library client-intel-dossier partnership-tracker rpm-multifamily-pitch grant-cardone-coordination

Active / current

  • Partnerships · Gordon Gekko

    Grant Cardone × RPM Living track

    Blocked on Cardone Capital — Peter Ramos contract review / green light before RPM onboarding.

    Desktop\Modern-Solution-Ops\02-Sales-Customer-Service\projects\grant-cardone-rpm\STATUS.md

  • VP Revenue · Jerry Maguire

    Chase pack (Lane A · Ryan)

    Live chase vehicle for Peter / Jayne / Gaby hold — awaiting Ryan human outreach.

    Desktop\Modern-Solution-Ops\02-Sales-Customer-Service\projects\grant-cardone-rpm\CHASE-PACK.md

  • Client Intelligence (Erin) — No active projects

Past / completed

  • None yet

Tech

Connect useful apps for team agents

Desktop\Modern-Solution-Ops\03-Tech

Ownership

Tony Stark

VP Agent Infrastructure

Planned skills

composio-app-connect connector-matrix agent-tool-access-audit integration-runbook

Active / current

  • Free-tier stack hygiene + NEXT-FREE-CONNECTS

    Docs aligned; backlog listed; no OAuth until Ryan opens each connector.

    Desktop\Modern-Solution-Ops\03-Tech\NEXT-FREE-CONNECTS.md

Past / completed

  • Composio Connect

    Live — Canva / canva_mcp / higgsfield_mcp wired (free-tier).

    Desktop\Modern-Solution-Ops\03-Tech\connectors\COMPOSIO-CONNECT.md

  • TOOL-STACK + CONNECTOR-MATRIX

    Stack policy and connector matrix docs under Tech root.

    Desktop\Modern-Solution-Ops\03-Tech\TOOL-STACK.md

Research

Industry → company → individual lead; hand off to departments

Desktop\Modern-Solution-Ops\04-Research

Ownership

Billy Beane

VP Market Research

Planned skills

industry-brief company-deep-dive lead-enrichment-packet vacancy-economics-model competitive-scan

Active / current

  • No active projects

Past / completed

  • 10X FTL waiting-list timeline

    Credibility brief on 4–6 month waitlist claim under LeadNet + RPM phase-1.

    Desktop\Modern-Solution-Ops\04-Research\projects\10x-ftl-waiting-list-timeline\\

  • Cardone portfolio metrics

    47 assets / ~14.8k units; ~11 LeadNet-pixelable 10x* sites mapped.

    Desktop\Modern-Solution-Ops\04-Research\projects\cardone-portfolio-metrics\\

  • Vacancy economics brief

    35/14/21 make-ready model — marketing against total vacancy burns budget.

    Desktop\Modern-Solution-Ops\04-Research\projects\vacancy-economics\\

Email Operations

Inbound triage only · outbound later

Desktop\Modern-Solution-Ops\05-Email-Operations

Ownership

Miss Moneypenny

Inbound Triage

Outbound deferred

Planned skills

Active / current

  • Gmail connect (parked)

    Inbound triage beyond Outlook/AgentMail — awaiting Ryan OAuth green light.

    Desktop\Modern-Solution-Ops\03-Tech\NEXT-FREE-CONNECTS.md

Past / completed

  • None yet

03

Shared knowledge & access

Shared Knowledge Base

Cross-department reference under Desktop\Modern-Solution-Ops\00-Shared-Knowledge-Base. Briefs, brand assets, playbooks, and client dossiers live here so every lane reads from one source of truth.

Access rules

  • Read: all department agents
  • Write: Chief of Staff + owning dept
  • Human-facing output: Ryan only
  • No agent→human messaging (default)

Social / YouTube Parked

Content & distribution lane reserved. Not staffed in Draft v4 — revisit when Marketing capacity frees up.